We are so confident in our products that we offer a 30-day money back guarantee. If you find our products are not compatible, corrupt or are missing on download we can refund you the price you paid. As part of our refund policy you must allow us sufficient time to remedy the problem. Most issues are resolved within 7 days and if we cannot resolve any issue within 7 days we will provide a full refund. If you are happy to continue with your purchase and download the files, please test your products to with the 30-day period to ensure satisfaction. After that time, we are still able to assist with any problems with our unlimited support policy but are unable to provide a refund.